Monday, March 15, 2010

Allstate nightmare over!

We seem to have many bits of good news lately! It makes me happy to type that. We are very blessed.

Today's good news comes in the form of closure - three and a half months after my car accident, the claim with AllState has finally been closed!

For those of you that remember, I first had one of the most deceitful and rude customer service reps that I've ever had the misfortune of encountering. I seriously think the guy should be fired. After one too many bald-faced lies, we refused to work with him anymore and would only speak with his boss. She was much more reasonable and we were able to negotiate with her until we finally feel that we received what we were due.

The funny ending to the story is that last week when we received the check, it was made out to "John Sweeting." Umm... seriously, can you guys not do anything right? Sure, our account lists John Carney, Karin Carney, Hans Sweeting, and Erika Sweeting, so at least they didn't pull names out of thin air. But combining two names together? Truly brilliant, and not at all surprising.

After being alerted to their stupidity, they canceled that check and issues a correct one to Hans and I. We deposited it in the bank and now that it has cleared, we can celebrate!

Even though we're happy that the experience ended without having to go to mediation, it did leave a bad taste in our mouths. Even though Hans' family has been with the same agent for over 20 years, we are starting to look into other insurance companies. And if you're shopping around, beware of AllState!

1 comment:

  1. Two thumbs up (3.5 months late but better late than never!)